"The water slides and outdoor hot tub were a great addition to our stay"
Moshe from Israel
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"Outdoor hot tub and indoor water slides, they could get quite busy but the hot tub was lovely after a day hiking."
Alex Ball
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"Hotel provides free bus passes."
Tracey Ann Elizabeth
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“I found this Banff accommodation appealing, especially for families who need room to spread out. The indoor waterpark and play areas offer reliable kid distractions. Although the décor shows its age, the practical amenities, like full kitchens and fireplaces, create a cozy, functional home base near Tunnel Mountain hikes.”
Olivia SmithEditor-in-Chief at Cheaphotels
Select your room type
The hotel provides a selection of rooms—doubles, family rooms, and suites—with perks like free cancellation, breakfast options, and great value deals
Studio
4 persons
39 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
One-Bedroom Condo Fireplace
4 persons
46 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Loft
6 persons
61 sq. feet
2 Double beds
Air conditioning
Bathtub
room details
Show all rooms
Room rates & availability calendar
See the best prices and book your dates today!
September 2026 - September 2027
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Check-in/ Check-out
Amenities & services
Real traveler stories and honest reviews—no glossy ads, just authentic feedback to guide your booking
Facilities: Very good
7.2/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Hiking
Golf course
Guest Parking
Public parking is possible on site for free.
Services
Tours/Ticket assistance
Business
Fax/Photocopying
Children
Cots
Water slides
Children's play area
Spa & Leisure
Aqua park
Jacuzzi
Room features
Air conditioning
Heating
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Douglas Fir Resort & Chalets Location
525 Tunnel Mountain Road, Banff, T1L 1B2,
Explore Banff
Experience Banff
Top Attractions
Activities
Dining
Entertainment
Tunnel Mountain Trailhead
3 minutes walking
Scenic views and accessible trails make this a favorite spot for hikers and nature lovers. Ideal for a quick outdoor escape.
Bow Falls
25 minutes walking
Stunning waterfall located near the Fairmont Banff Springs, offering picturesque views and photo opportunities.
Whyte Museum of the Canadian Rockies
25 minutes walking
Showcases art and history of the Rockies, featuring galleries and cultural exhibits. Popular for educational tours.
Lake Minnewanka
25 minutes walking
Beautiful glacial lake perfect for picnics, boating, and stunning mountain scenery. Look out for wildlife in the area.
Douglas Fir Resort Waterslides & Pools
6 minutes walking
Family-friendly water park featuring slides and pools. Great for a fun-filled day of relaxation and play.
Skiing at Mount Norquay
8 minutes driving
Thrilling ski slopes catering to all levels. Rentals available on-site. Perfect for winter sports enthusiasts.
Relaxation at The Spa at the Fairmont Banff Springs
8 minutes driving
Luxurious spa offerings including massages and treatments, perfect for travelers seeking pampering and relaxation.
Bow River Trail
25 minutes walking
Scenic walking and biking path along the Bow River, suitable for all fitness levels. Excellent for leisurely strolls or biking.
Cougar Pete's Restaurant & Lookout
6 minutes walking
Casual dining with mountain views. Offers hearty Canadian fare and a great selection of local beers.
Balkan Restaurant
5 minutes driving
Authentic Balkan cuisine and a cozy atmosphere which caters to vegetarian and gluten-free options. Reservations recommended.
Rimrock Dining Room
5 minutes driving
Fine dining with award-winning cuisine and a wine cellar boasting an extensive selection. Ideal for special occasions.
The Old Spaghetti Factory
6 minutes driving
Family-friendly restaurant known for its pasta dishes and vibrant decor. Affordable prices make it a popular choice.
Banff Centre for Arts and Creativity
30 minutes walking
Cultural hub offering performances, gallery exhibits, and music events. Regularly hosts family-friendly programs.
The Whyte Museum
25 minutes walking
Offers art exhibits and cultural programs. Hosts events that engage visitors of all ages, including workshops.
Rose & Crown
25 minutes walking
Lively pub with live music and a welcoming crowd. Great for a fun night out and enjoying local talent.
Banff Film Festival
5 minutes driving
Annual event showcasing adventure and outdoor films, ideal for enthusiasts of nature and storytelling.
Getting around town
City Centre
Banff 22 min · 1.1 mi
Looking for early-bird discounts?
Get special discounted rates today!
Check Rates
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Year renovated:
2008
Number of floors:
4
Number of rooms:
43
Reviews and Ratings
What past guests shared about their stay
Review summary
Based on recent reviews
Powered by AI
Douglas Fir Resort & Chalets are widely appreciated for their family-suite rooms equipped with kitchen facilities and utensils, making it easy to cook your own meals. Guests frequently mention the convenience of the free shuttle into town and the proximity to a Roam bus stop right across from the hotel. Many rooms feature darted decor, a balcony with superb views-Mt Rundle, in particular, gets high praise-and generally offer a spacious layout, although some guests have noted that the chalets could use some updating. The water slide and heated outdoor pool are a hit with children, and covered parking is often available.
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Review score
Based on 1321 verified reviews
7.5 /10
Very good
68 %
Recommend
Breakfast
10.0/10
Free WiFi
8.4/10
Value for money
6.8/10
Facilities
7.2/10
Pros
Outdoor hot pools
Comfortable beds
Free bus tickets
On-site parking
Cons
Outdated rooms
Non-working fireplace
Non-working hot tub
Guest reviews
based on 1321 reviews
7.5/10
based on 1079 reviews
7.3/10
Adam from United Kingdom
Family with children
Studio
3 nights in November 2025
|
Reviewed: February 07, 2026
8/10
bus stop useful kitchenette darted decor
the roam bus stop was near. the kitchenette was useful. the rooms includes darted decor.
i found slight water leakage in the corridor. large buckets were kept there.
0 Helpful
Marie from Canada
Family with children
One-Bedroom Condo Fireplace
4 nights in December 2025
|
Reviewed: January 30, 2026
9/10
AWESOME family Getaway!
great pool quiet location
I loved the pool and waterslides. My kids were SO happy! The location is GREAT it's in a quieter part of town. We spotted lots of wildlife RIGHT on a beautiful trail, like deer and ground squirrels.
0 Helpful
Philippe from Canada
Family with children
One-Bedroom Condo
3 nights in August 2025
|
Reviewed: November 15, 2025
6/10
Acceptable Stay with Some Issues
free bus passes convenient location working equipment faulty air conditioning outdated room closed pool
The location was really convenient! They gave us free bus passes. The bus stop was just outside, so it was easy to get around. The room also had all necessary utensils and equipment worked just fine.
The air conditioning did not work great! It was hot! Our room definitely needed updating. The pool wasn't working and laundry facilities were shut down, a major disappointment.
0 Helpful
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FAQs
About Douglas Fir Resort & Chalets
What is the distance from Douglas Fir Resort & Chalets to the Banff town centre?
Douglas Fir Resort & Chalets is located approximately 2 km from the Banff town centre.
What are the highlights of the amenities available at Douglas Fir Resort & Chalets?
The resort features two indoor waterslides, a children's pool, a fitness centre, and free Wi-Fi.
What room amenities can guests expect at Douglas Fir Resort & Chalets?
Rooms include air conditioning, a flat-screen TV, a kitchenette, and a private balcony with mountain views.
What is the check-in and check-out policy at Douglas Fir Resort & Chalets?
Check-in is at 16:00 and check-out is by 11:00.
Is there parking available at Douglas Fir Resort & Chalets?
Free private parking is available on-site without reservation.
What recreational facilities are available at Douglas Fir Resort & Chalets?
Guests can enjoy a water park, sauna, and steam room along with hiking and skiing activities.
What activities and attractions are nearby Douglas Fir Resort & Chalets?
Nearby attractions include the Tunnel Mountain hikes and ski trails within a few kilometers.
What family-oriented features are available at Douglas Fir Resort & Chalets?
The resort offers kid-friendly facilities including a children's play area and water slides.